FAQs
Your Questions Answered
Check-in is from 4pm. Simply enter the code that we will provide to you on the day of arrival into the key box located next to the front door of the apartment and let yourself in. Please make use of the key box if you pop out for the day, the code will remain the same during your stay.
Check-out is before 11am. Please adhere to this time so our team of amazing cleaners can get the apartment ready for our next guests. Just pop the apartment key back inside the key box when you leave.
Yes, all of the apartments are completely private – you will have the whole place to yourself.
Yes, you will find our helpful Welcome Pack in the apartment containing all you need to know about the apartment itself and our recommendations for top sightseeing and dining picks.
You can find the password to our free and high-speed internet in the welcome pack.
Unfortunately, no pets are permitted at the apartments.
Please check out our “Apartments” page to see what amenities you can expect to find at each of the apartments.
Sofa beds for children can be set up at our Margate Apartments.
Subject to availability, we are able to provide cots (suitable for children up to 24 months old) and highchairs at no additional charge. Please let us know in advance if you require this service.
Yes, long-term stays are permitted depending on the time of year and subject to availability. Please contact us directly to discuss your requirements.
Our number one priority is ensuring that you fully enjoy your stay with us and make the most of your time at the apartments. A lot of work has gone into making your stay as perfect as possible, so in return we just kindly ask that you treat the apartment like your own home. A few necessary rules are:
- Be conscious of your surroundings, i.e.) no loud music after 10pm etc.
- Generally tidy up after yourself
- No parties or events
- No smoking throughout
- No pets
Please contact us at info@goldexcoastalbreaks.com or via the Messenger chat box on our website. We will do our upmost to reply immediately and help with or resolve any issues.
If you need to cancel your booking, you will be eligible for a full refund if written notice by way of email to info@goldexcoastalbreaks.com is provided 5 full days before your arrival; a 50% refund if written notice is provided within 5 days of your arrival and no refund if cancellation is on the day of your arrival.
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